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How We Protect Your Personal Data

At lgoace login, your personal data is handled with a clear set of rules: we collect only what we need to operate your account, process your deposits via…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access or delete dataIndonesia-based account contextContact us any time to update records

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What Data We Collect and Why

lgoace login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information required to verify your identity, process your transactions, and run your session securely. This includes your name, email address, device identifiers, and payment method details linked to DANA, OVO, GoPay or QRIS. We do not

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sell your personal data to third parties. We retain transaction records for as long as required by applicable regulations, and account data is stored on servers with encryption at rest. Access to your stored data depends on local law, and we apply Indonesian data-handling standards to
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every account we operate. You may request a full copy of the data we hold about you by contacting our team during operating hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we handle your data, want to correct information on your account, or need to request deletion of your records, our privacy support team is reachable through three channels. We respond to all privacy-related requests within 2 business days. For account holders in Denpasar or anywhere else in Indonesia, the same contact paths apply and all responses are handled in English.

Team online

Live Chat

Start a live chat from your account dashboard any time between 08:00 and 23:00 WIB. Our team handles data-access requests, correction inquiries, and account deletion queries directly in the chat window.

Email Support

Send your privacy request to our dedicated support address. Include your registered email and the specific data action you need — access, correction, or deletion — and we reply within 2 business days.

Help Centre

Our Help Centre contains a Privacy section where you can submit a structured data request form. This is the fastest path for documented deletion or data-export requests tied to your account.

HOW WE HANDLE DATA

Six Ways We Keep Your Account Secure

Privacy at lgoace login is not a checkbox exercise — it is built into how accounts are created, how payments are processed, and how long we store different…

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand how our pages perform.

Payment Data Handling

Deposit and withdrawal details linked to DANA, OVO, GoPay and QRIS are encrypted in transit using TLS 1.2 or higher.

Account Security Practices

Every account login is protected by password hashing and optional two-factor authentication.

Data Retention Schedule

Active account data is kept for the duration of your relationship with us.

Third-Party Sharing Policy

We share data only with payment processors (such as the gateways that power DANA and GoPay) and identity-verification services required…

How to Request Changes

Submit a data-access or correction request via live chat (08:00–23:00 WIB) or email.

What You Asked About Your Privacy

These are the privacy questions our account holders ask most often. Each answer reflects how lgoace login actually operates your data — not a generic legal template. If your question is not listed here, reach our support team via live chat between 08:00 and 23:00 WIB for a direct answer.

We collect your name, email address, date of birth, and device identifiers at registration. When you make a deposit via DANA, OVO, GoPay or QRIS, we also record transaction references — but not your full wallet credentials.

Yes. Submit a data-access request through live chat or email with your registered account email. We verify your identity and send a structured export of your stored data within 2 business days of confirmation.

After account closure, transaction records are retained for the period required by Indonesian financial regulation. All other profile data — name, email, device history — is deleted at the end of that retention window.

No. We share data only with payment processors that handle DANA, OVO, GoPay and QRIS transactions, and with identity-verification services. No marketing data brokers or advertising networks receive your personal information.

Go to Privacy Settings inside your account dashboard. There you can switch off non-essential analytics cookies at any time. Session cookies required to keep you logged in cannot be disabled without ending your session.

No full payment credentials are stored on our application servers. Once a deposit or withdrawal through DANA, OVO, GoPay or QRIS is complete, only a tokenised reference and the transaction amount are retained for your statement.

Contact our privacy support team by email or live chat (08:00–23:00 WIB). Describe the concern and include your registered email. We acknowledge all data-complaint submissions within one business day and resolve them within five.

How We Protect Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Help Centre

Six Ways We Keep Your Account Secure

Cookies and Tracking

Payment Data Handling

Account Security Practices

Data Retention Schedule

Third-Party Sharing Policy

How to Request Changes

What You Asked About Your Privacy

01 What personal data does lgoace login collect when I open an account?

02 Can I request a copy of all the data you hold about me?

03 How long do you keep my account data after I close my account?

04 Do you share my data with advertisers or data brokers?

05 How do I withdraw my consent for cookies?

06 Is my payment information stored on your servers after a transaction?

07 Who can I contact if I believe my data has been handled incorrectly?

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