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How Our Terms Shape Your Account

When you open an account with lgoace login, you're joining a platform built around your deposits, withdrawals and live play.

Account creation in under 60 secondsDeposits and withdrawals fully outlinedYour payment methods protected
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lgoace login How Our Terms Shape Your Account
REACH OUR TEAM

How to Contact Us About Terms

We keep our support channels open so you can ask questions about our terms, dispute a transaction or request changes to your account settings. Every enquiry gets a response within two business hours. Reach us via live chat in the lobby, email or phone — all three routes lead to the same support desk in Makassar and Denpasar.

Team online

Live Chat

Open the chat bubble in the lobby footer. We answer within minutes during business hours. Ask about terms, withdrawals, account holds or payment holds.

Email Support

Send queries to [email protected]. Include your account ID and a description of your question. Response within two business hours.

Phone Support

Call our desk Monday to Friday, 09:00 to 21:00 Jakarta time. Reference your account number so we can locate your record instantly.

ACCOUNT SECURITY

How We Protect Your Data and Account

Your account sits behind two-factor authentication; your password is salted and hashed before storage. Deposits and withdrawals pass through encrypted channels.

Data Encryption

All deposits, withdrawals and account access travel over TLS 1.3 encryption. Payment gateways are PCI-DSS compliant.

Two-Factor Authentication

Protect your account with SMS or authenticator app codes. Enable it in Account Settings → Security.

Transaction Retention

We keep your deposit, withdrawal and bet history for seven years. Download statements anytime from the Wallet tab.

Data Requests

Email [email protected] to request a full personal data export, correct details or delete non-transaction records.

Cookie Policy

We use session and analytics cookies to remember your lobby preferences and improve speed. No third-party ad cookies.

Account Closure

Request permanent closure in Account Settings → Close Account. After 30 days it is irreversible.

Questions About Our Terms

Read answers to the questions we hear most about account eligibility, deposits, withdrawals, dispute handling and how your data moves through our system.

You must be of legal age where you access our site. Access depends on local law. Verify your identity by providing your national ID or passport during account creation. Players in Makassar and Denpasar complete verification in under five minutes. One account per person; duplicate accounts break our terms and may be suspended.

Deposits via DANA, OVO, GoPay and QRIS usually show in your lobby wallet within 60 seconds. If your balance does not update after three minutes, check your bank or payment app to confirm the transaction sent. Email [email protected] with your transaction ID and we will trace it within two hours. Most delays clear automatically within 24 hours.

Yes, if your account balance is higher than your total deposits — meaning you have earnings from real wagers. Winnings can be withdrawn anytime. Withdrawals return to your original payment method: DANA, OVO, GoPay or QRIS take 24 to 48 hours; bank transfers may take up to three business days. Minimum withdrawal is 50,000 IDR.

Contact support within 30 days of the disputed transaction. Provide your account ID, transaction date and the amount. We review live table hands, bet slips and payment logs. If we find an error on our side, we correct your balance immediately. If the dispute is resolved in your favour, any adjustment posts within 24 hours.

We retain your complete transaction, bet and payout history for seven years, as required by DANA, OVO, GoPay, QRIS and Indonesian financial regulations. You can download statements from your Wallet tab anytime. After account closure, we keep records for seven years but your login credentials expire after 30 days.

No. Our terms apply to all accounts equally. However, you can adjust your account settings — update your address, phone, email, or enable additional security features — anytime in Account Settings. You can also set deposit and withdrawal limits, or request a temporary account pause. These changes take effect immediately.

Account locks happen if we detect unusual login activity, failed verification or suspected breach. We send an email explaining why. To restore access, verify your identity by replying to the notification email or calling support Monday to Friday, 09:00 to 21:00 Jakarta time. Most locks clear within 24 hours once verified.

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